Featuring Knit Detailing Timeless Elegance Classic Pointed Toe Chunky Heel

Welcome to Strut&Sass. We are dedicated to ensuring a seamless shipping experience to deliver your chunky heels promptly and in excellent condition. Here's what you need to know about our Shipping Policy:

Order Processing Time:

We strive to prepare and dispatch your orders within 1-2 business days (excluding weekends and holidays) from the time of purchase. Our devoted fulfillment team meticulously handles each item to ensure secure packaging and readiness for shipment.

Shipping Options:

• Standard Shipping: Our standard shipping method typically delivers orders within 5-7 business days. This service is provided at no additional cost to our customers.
• Expedited Shipping: For those requiring faster delivery, we offer expedited shipping options with delivery times ranging from 3-5 business days, available for a fee of $4.99 USD.

Order Tracking:

Upon processing and shipment of your order, you'll receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment and accurately estimate its arrival time.

Peak Season Considerations:

During peak seasons or periods of high demand, such as holidays and promotional events, slight delays in shipping times may occur. We appreciate your patience and understanding during these times, and please rest assured that we are diligently working to ensure timely deliveries.

Shipping Restrictions:

While we strive to accommodate all customers, please note that delivery to certain locations may not be possible. Additionally, shipping to multiple addresses within a single order is currently not supported.

Tax Policy:

At Strut&Sass, transparency and straightforwardness are fundamental. Therefore, we do not impose any additional taxes or hidden fees on our customers. The price displayed at checkout is the final price you'll pay.

Customer Support:

Your satisfaction is our top priority. If you encounter any issues or delays with your shipment, our friendly and knowledgeable customer support team is available to assist you. Simply reach out to us at support@StrutSass.store, and we'll promptly address any concerns or inquiries you may have.

Thank you for choosing Strut&Sass for your chunky heel needs. We're committed to providing you with reliable, high quality products and exceptional service throughout your shopping experience.

At Strut&Sass, we prioritize your satisfaction and are committed to ensuring a hassle-free experience with every purchase. If you're not entirely satisfied with your order, our Returns and Refunds Policy is designed to address your concerns. Here's how it works:

Initiating a Return:

To begin the return process, please ensure the item is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of purchase.

Refund Process:

Our refund process is simple and efficient. Upon receiving and inspecting the return, the refund will be promptly transferred to the original payment method. Please allow 5-7 business days for the refund to be processed. To expedite the process, we recommend providing visual evidence such as photos or videos showing any defects or damage for a swift resolution.

Steps to Initiate a Refund:

• Contact Our Customer Service: Email our customer service team at support@StrutSass.store to start the return process. Provide the reason for the return along with your order number.
• Return Instructions: Await instructions on the return shipping address.
• Return Verification: Once we receive and verify your return (typically within 72 hours), you will receive a confirmation email.
• Refund Processing: Refunds, if applicable, will be processed within 7 days. Please note that your bank or credit card company may require an additional 3-5 business days to process the refund.

Scenarios and Coverage:

• Customer Dissatisfaction: If the return is due to customer dissatisfaction, return shipping costs are the customer's responsibility. Refunds will be issued for the item cost less the original shipping charge.
• Defective Product: In the event of a defective product, please provide a clear picture of the defect to support@StrutSass.store. We will arrange a return label, and upon inspection, issue a full refund.
• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will collaborate with the carrier to resolve the issue, offering a replacement or refund accordingly.
• Incorrect Product or Size: If the product sent to you is incorrect or the wrong size, contact us at support@StrutSass.store for further instructions. We'll provide a return label, and upon receiving the item, dispatch the correct product or issue a refund.
• Non-Arrival of Product: If your product is past the expected delivery date and you haven't received any notification from us, contact us immediately. We will address the situation and refund your entire amount if necessary.

Cancellation Policy:

If you wish to cancel your order after confirmation, contact support@StrutSass.store. You will incur no loss from the cancellation, and it can be done without any costs.

For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@StrutSass.store.

Thank you for choosing Strut&Sass for your chunky heel needs. Your trust is invaluable to us, and we eagerly look forward to providing you with exceptional service!